Travel Insurance Claims

In the event that something should go wrong on your travels and you need to make a claim we're here to help. Get in touch and we’ll assist you as soon as possible.

To help expedite everything, where possible, please have the following information available:

  1. Your travel insurance policy number
  2. Your contact and travel details
  3. Particulars of your claim and any supporting documentation. Report anything lost, damaged or stolen to the local police, your tour guide, airline or hotel staff and get copies of any medical, police or airline reports, the contact details of any treating doctor or hospital you attend, and any receipts for payments made.

To lodge a claim:

Visit QBE's website

1300 555 017
or
+61 3 8523 2777
if you're outside Australia

If your claim involves credit cards or traveller's cheques, contact your service provider immediately to have them cancelled and replaced

In the event of an emergency or if you are unsure whether you are covered, you can contact QBE Assist anytime on qbeassist@qbe.com, or call 1300 555 019 if you are in Australia or +61 3 8523 2800 if you’re outside Australia.